Get Help
We're a small team. We read every message.
Contact
Email us at support@carveil.com. We respond within 1 business day, usually faster.
Refunds
Decision Bundle ($14.99) — eligible for a full refund within 7 days of purchase if the analysis didn't deliver value. No questions asked. Email support@carveil.com with the email address you used to purchase.
CarVeil Watch (Free) — free with email signup. You can remove a watched vehicle from your dashboard at any time.
The Desk ($29.99): Same policy — full refund within 7 days if you're not satisfied. Contact support@carveil.com.
Common Questions
A: Grades are based on active market listings for your vehicle's make, model, trim, and condition. If comp count is low (shown on the grade card), the grade has less confidence. Try re-analyzing after a few days as new listings populate.
A: Visit the link in your CarVeil Watch confirmation email, or email support@carveil.com to cancel. You can unsubscribe anytime.
A: Email support@carveil.com with your purchase email and we'll resolve it within 24 hours.